Statements
1
2
3
4
5
1.
Staff were polite and courteous
Rude
Impolite
Civil
Polite
Very Polite
2.
The telephone was answered promptly
Not Answered, Had to Ring-Back
After More Than 10 Rings
After 5 Rings
Less Than 5 Rings
Very Promptly, I Did Not Count
3.
When visiting the school you were greeted in a professional manner
Strongly Disagree
Disagree
Neither Agree or Disagree
Agree
Strongly Agree
4.
Any correspondence was answered within seven working days
Not Answered
After More Than 14 Working Days
After 7 Working Days
Within 7 Working Days
Very Promptly
5.
Information is written in plain and understandable language
Strongly Disagree
Disagree
Neither Agree or Disagree
Agree
Strongly Agree
6.
Reception areas are clean and tidy
Very Dirty & Untidy
Dirty & Untidy
Satisfactory
Clean & Tidy
Very Clean & Tidy
7.
Appointments are made at a convenient time
Strongly Disagree
Disagree
Neither Agree or Disagree
Agree
Strongly Agree
8.
Any cancellations of appointments are notified in time
Strongly Disagree
Disagree
Neither Agree or Disagree
Agree
Strongly Agree
9.
Please note any improvements that you feel we could make...